Refund Policy

Request Procedure

Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.

Changed Your Mind?

In the event you change your mind, in or for your refund request to be considered, it must be received within 15 days from the date of purchase. We do not require that you provide a reason for your request; however, your feedback would be appreciated. Refund requests are granted at the sole discretion of Smash Media and are subject to approval.  All refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration.  Refund requests are granted at our sole discretion. If a change of mind refund request is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project. Refunds apply only to single purchases. When deciding to use a Smash Media product as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

Monthly Maintenance Package Policy

Smash Media monthly plans can be canceled at any time and refunds can be requested using the above procedure.  We will refund a pro-rated amount based upon the day of the month and how many hours of services have been used if you are on a monthly maintenance plan with a set amount of development hours per month. Monthly Search Engine Optimization plans can also be canceled at any time, but are not eligible for a refund if the digital services have already been rendered.

Graphic Design Refund Policy

Any print media or digital design design project refunds may only be considered if the project never met production. Once the project has been printed or submitted for print to a printing company there will be no refunds. You may request a refund only in the event that you were unhappy with the product and never approved of the submission. A 20% fee will be charged to cover the cost of produced work and payment processing fees.

Reasons Not Eligible For Refund – Terms and Conditions

Smash Media reserves the right to refuse refund in the following events:

  • If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, CSS development, PHP development, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
  • Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.
  • Purchaser has attempted a chargeback and failed.


*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.